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Better client outcomes in emotionally charged situations

Have you experienced communication difficulties with clients? Neuroscience informs us how and why clients in certain, usually high stress situations, may experience impaired mental functioning. “Seek first to understand, then to be understood”: join and engage with Dr Anne Purcell, award winning mediator as she breaks down the science and provides practical skills and tips that will revolutionise the way you relate to and communicate with your clients, enabling you to jointly problem solve and achieve the best possible outcomes. Your clients will thank you.

1 CPD point, 2018/2019 CPD year


Event code: 

$85 standard (by 24 August 2018)

$111 standard  (by 24 August 2018)

Can’t attend the livecast? Visit the QLS Shop to pre-order the on-demand recording* and view it online at a time that suits you!

*All live attendees receive a recording of the livecast included in their registration. The recording will be distributed via email within 1-2 weeks of the livecast date.
28/08/2018 12:30 PM - 28/08/2018 1:30 PM
ONLINE, QLD Australia

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